Technical support is one of our service's pillars. Our extended technical support organisation offers a wide range of services that support our products, systems and applications.
Based on your desires and maybe the possibilities of your own biotechnical service, these services can be taken in the service agreements.
Our service organisation is based on three basic principles:
Our service group consists of more than 30 very motivated engineers. They are organised in specialised Service Teams run by the Technical Support Coordinator and the Service Manager.
In turn a part of the team performs the planned support while the other part carries out the repairs. Like this the support gets efficient, without interruption an according to plan, while the service engineers are always available for repairs.