Technical Services

Technical service, adapted to the situation of the client

Technical support is one of our service's pillars. Our extended technical support organisation offers a wide range of services that support our products, systems and applications.

Based on your desires and maybe the possibilities of your own biotechnical service, these services can be taken in the service agreements.

Our service organisation is based on three basic principles:

1. Excellent client service: Depending on your desires and organisation we offer direct user support or first or second degree support to the local biomedical engineers. We pay attention to the specific needs and desires of the customer and aspire after a personal approach.
2. Expertise: Our Service Engineers are experts in their area of expertise. This is guaranteed by a defined product spectrum, thorough training, many years of experience and the direct support of our providers. They all dispose of the needed specialised instruments and spare-parts. We guaranty excellent and fast support at the highest level.
3. Long term relation with users and biomedical engineers: we are convinced that having an open relation between partners the best guaranty is for cooperation on the long run.

Our service group consists of more than 30 very motivated engineers. They are organised in specialised Service Teams run by the Technical Support Coordinator and the Service Manager.

• Monitoring Services team provides all equipment for the patient monitoring
• Ventilation Services team is specialised in anaesthesia machines and intensive care ventilators
• Maternal & Infant Care Services team is responsible for incubators and equal equipment
• The Cardio-Respiratory Services team maintain the diagnosticequipment for cardiology and pneumology
• Neuro & Gastro Services team vouch for all diagnostic systems for neurology and gastro-enterology
• CSS System Engineers take care of the IT and information management systems

In turn a part of the team performs the planned support while the other part carries out the repairs. Like this the support gets efficient, without interruption an according to plan, while the service engineers are always available for repairs.

• PRODUCTS
• SOLUTIONS
• TECHNICAL SERVICE
• SOFTWARE